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FAQ
FAQ
Need help?
We’re here to help! Whether you have a question about our products, need assistance with an order, or just want to share feedback, our team is ready to help. Click the “contact support” button below.
Order Information & Returns
Why is my order taking over a 4 day to arrive?
Is your address a possible business address, student home or hotel, or do you live above a business address?
Unfortunately, DHL does not ship to these addresses. For these addresses, we need to use DHL office hours delivery. If your package is still not delivered after 3 business days, please contact support@onesmartway.com
If your package is not one of the addresses stated above, please contact us at support@onesmartway.com, We will help get the issue solved as soon as possible.
Can I still cancel/edit my order?
We can still cancel/edit your order as long as the order is not in transit.
Please reach out to us at: support@onesmartway.com
Make sure to include your order number. That way we are able to help get the concern resolved as soon as possible.
An item is missing/My order has the wrong product.
Please reach out to us at support@onesmartway.com
Additionally, please provide us with photos and information. This will help us resolve the issue more quickly!
My order shows as delivered, but I haven’t received my package.
In case the package shows as delivered, but you have not received anything, we advise checking with your neighbours first as they might have received your package in your name.
If your package is still lost, don’t hesitate to get in touch with us at support@onesmartway.com
What countries do you ship to/What are the shipping fees.
We only ship to the United Kingdom you can check the shipping time.
How can I return an order?
You have the right to return your order up to 60 days after delivery without giving any reason.
More information can be found here:
https://onesmartway.com/return-refund-policy/
If you still have questions, you can always reach out to us at support@onesmartway.com
I still haven’t received an update on my tracking code.
It may take some time to receive an update on your order, depending on what courier you’re using and where the package is being shipped to.
If the package is taking over 2 days to receive an update, please contact us at support@onesmartway.com
Do you offer free shipping?
Yes, we offer free shipping for all orders. More information can be found here: https://onesmartway.com/shipping-policy/
Order Information & Returns
What payment methods do you have?
We accept the following payment methods:
Visa, Mastercard, AMEX, Discover, JCB, Union Pay, Stripe, Paypal
Will I be charged import tax?
All of our prices on our website already include all Taxes!
Contact Us
Company Name: New Yummy Poke Sushi Bubble Tea LLC
Email: support@onesmartway.com
Phone: +1 209 776 9463
Address: 2472 WHITNEY AVE, HAMDEN, CT, 06518
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC-4)
Responce Time: We aim to respond within 24 Business Hours
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