Return & Refund Policy

At onesmartway.com, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a simple and hassle-free return process. Please review the details below to understand our return and refund policy.

1. Do You Accept Returns?

• Yes, we accept returns for both defective and non-defective products.

2. Return Window

• You can return items within 60 days of receiving your order.

3. Product Condition

• Only new products are eligible for return. This includes products that are:

  • Unopened in their original packaging.

  • Never used and in their original condition.

4. Return Method

• Returns must be sent by post.

• We provide a prepaid return shipping label included in the package for your convenience.

5. Refund Details

5.1 Currency:

• Refunds are processed in GBP. The amount will automatically be converted into the customer’s local currency if applicable.

5.2 Restocking Fee:

• There is no restocking fee for returns.

5.3 Refund Processing Time:

• Once we receive and inspect your return, it will take up to 10 business days for the refund to be processed and reflected in your account.

6. How to Return an Item

6.1 Contact Customer Service:

• Reach out to our customer service team at support@onesmartway.com to initiate your return.

• Provide your order number and the reason for the return.

6.2 Receive Return Instructions:

• Our team will provide you with a return authorization and detailed instructions on how to return your item.

6.3 Package Your Return:

• Securely pack the item(s) in the original packaging, including all accessories, tags, and documentation.

6.4 Shipping Label:

• Use the prepaid return shipping label provided. Print the label and attach it to the package.

6.5 Ship the Package:

• Drop off the package at the nearest shipping carrier location as instructed in the return authorization email.

7. Exchanges

• Yes, we accept exchanges.

• If you would like to exchange an item, please contact our customer service team at support@onesmartway.com or call us at +44 7366 266538.

• We will do our best to accommodate your request and provide a suitable replacement.

8. Non-Returnable Items

• Damaged or Used Items: Items that are damaged due to misuse, wear and tear, or are not in their original condition will not be eligible for return.

9. Changes to This Policy

• We reserve the right to update this Return and Refund Policy at any time. 

• Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

Contact Us

Company Name: 1SMARTWAY LTD

Company Number: 15203999

Email: support@onesmartway.com

Phone: +44 7366 266538

Address: 07, Hudson Court, Victoria Street, Dunstable, England, LU6 3BB, United Kingdom

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+5)

Response Time: We aim to respond within 24 Business Hours

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