Need help?
We’re here to help! Whether you have a question about our products, need assistance with an order, or want to share feedback, our team is ready to help. Click the “contact support“.
Orders & Shopping
Q1. How do I place an order?
Simply browse our website, select your desired products, and proceed to checkout. Once payment is completed, you will receive an order confirmation email.
Q2. Can I modify or cancel my order after placing it?
We process orders quickly, so changes or cancellations are only possible shortly after placing your order. Be sure to get in touch with us immediately at support@onesmartway.com.
Q3. What if an item is out of stock?
If a product becomes unavailable after your order is placed, we will notify you and offer a suitable solution such as a refund or replacement.
Payments
Q4. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Klarna (where available).
Q5. Is my payment information secure?
Yes. All transactions are encrypted and processed through secure payment gateways. We do not store your card details.
Q6. What currency do you use?
All prices are displayed and processed in U.S. Dollars (USD $).
Shipping & Delivery
Q7. Do you ship internationally?
No. We currently ship only within the United States.
Q8. How long does delivery take?
Handling time: 1–2 business days
Transit time: 3-5 business days
Total Delivery time: 4–7 business days
Q9. Will I receive tracking information?
Yes. Tracking details are provided within 24 hours after your order is shipped.
Q10. Why did my order arrive in multiple packages?
We work with multiple fulfillment centers, so items may ship separately depending on availability.
Returns & Refunds
Q11. What is your return policy?
You may request a return within 30 days of delivery, provided items are unused and in original packaging.
Q12. Who pays for return shipping?
Customers are responsible for return shipping costs.
Q13. How long do refunds take?
Approved refunds are processed within 10 business days after inspection.
Q14. What if I receive a damaged or wrong item?
Please contact us within 48 hours with photos or videos. We will offer a replacement or refund after review.
Order Issues
Q15. What should I do if my order is delayed or missing?
If your order is delayed, please allow up to 30 days from shipment before reporting it. Contact support if needed.
Q16. What if my package is lost?
We will investigate and work with the carrier to resolve the issue as quickly as possible.
Privacy & Security
Q17. Do you sell my personal information?
No. We do not sell personal data. Some data sharing may occur for analytics or advertising purposes, as explained in our Privacy Policy.
Q18. Can I request deletion of my data?
Yes. California residents can request access, deletion, or opt-out of data sharing by contacting support.
Company & Support
Q19. How can I contact customer support?
You can reach us via:
🕒 Monday–Friday, 9:00 AM – 6:00 PM (EST)
Q20. How fast do you respond to emails?
We respond within 1 business day.
Q21. Are there any hidden fees or customs charges?
No hidden fees. For U.S. orders, no customs duties are expected.
Q22. Can I change my shipping address after ordering?
Only if your order has not yet been processed. Contact us immediately for changes.