Shipping Policy

Last Updated: March 15, 2026

At ONESMARTWAY, we are committed to delivering your orders in a reliable, transparent, and efficient manner. Please review the details below regarding our shipping process.

1. Shipping Coverage

We currently ship within the United States and United Kingdom only.

• International shipping is not available at this time
• Orders placed with shipping addresses outside the U.S. and the UK will not be processed.

2. Order Processing

For USA 

For UK

Additional Information

• Orders placed after the daily cut-off time will be processed on the next business day.
• Business days do not include weekends or public holidays.
• Delivery times may vary slightly during holidays or peak seasons.

3. Shipping Carriers

We partner with trusted logistics providers, including:

• USPS
• UPS
• FedEx

Carrier selection depends on warehouse and order requirements.

4. Shipping Costs

• Free shipping may be available on all products.

5. Order Tracking

• Tracking is provided for all orders
• You will receive tracking details within 24 hours after shipment.
• Tracking allows you to monitor delivery progress in real time.

6. Fulfillment Information

All orders are processed and shipped directly from our warehouse to ensure fast and reliable delivery.

Warehouse & Fulfillment Address:
Florida Warehousing and Storage
7825 Ellis Rd Unit B
Melbourne, FL 32904
United States

Orders are carefully packed and dispatched from our fulfillment center to provide efficient shipping and a smooth delivery experience for our customers across the United States.

7. Taxes & Duties

• Applicable sales taxes are calculated at checkout
• No additional customs duties are typically expected for U.S. deliveries

8. Delivery Delays

Delivery times are estimates and may be affected by external factors such as:

• Weather conditions
• Carrier delays
• High seasonal demand
• Logistics disruptions

Please allow up to 15 days from shipment date before reporting a missing order.

9. Damaged, Lost, or Missing Orders

If your order arrives damaged, incomplete, or is missing:

• Contact us within 7 days of delivery
• Include order number and photos/videos (if applicable)

We will review your case and provide a suitable resolution.

10. Delivery Requirements

• We ship only to physical addresses within the United States
• PO Boxes are not supported

11. Return-to-Sender Policy

If a package is returned due to:

• Incorrect or incomplete address
• Failed delivery attempts
• Customer unavailability

We will contact you once the package is received.

12. Contact Information

• Business Name: ONESMARTWAY
• Business Number: 37-2188450
• Address: 1177 Market St, Apt 704, San Francisco, CA 94103, USA
• E-Mail: support@onesmartway.com
• Phone: +1 (914) 639-9043
• Contact Us: Here

Customer Service Opening Hours:

• Monday to Friday: 09:00 AM – 06:00 PM
• Saturday and Sunday: Closed
• Live Chat: Available 24/7
• Time Zone: Eastern Standard Time (EST)