Last Updated: March 2026

At ONESMARTWAY, we are committed to delivering your orders in a reliable, transparent, and efficient manner. Please review the details below regarding our shipping process.

1. Shipping Coverage

We currently ship within the United States only.

  • International shipping is not available at this time
  • Orders placed with non-U.S. addresses will not be processed

2. Order Processing

Shipping Information Details
Order Cut-Off Time 2:00 PM (Eastern Standard Time (GMT-05:00)
Handling Time 1–2 Business Days (Monday – Friday)
Transit Time 3–5 Business Days (Monday – Friday)
Estimated Total Delivery Time 4–7 Business Days

Additional Information

  • Orders placed after the daily cut-off time will be processed on the next business day.
  • Business days do not include weekends or public holidays.
  • Delivery times may vary slightly during holidays or peak seasons.

3. Shipping Carriers

We partner with trusted logistics providers, including:

  • USPS
  • UPS
  • FedEx

Carrier selection depends on warehouse and order requirements.

4. Shipping Costs

  • Free shipping may be available on all products.

5. Order Tracking

  • Tracking is provided for all orders
  • You will receive tracking details within 24 hours after shipment.
  • Tracking allows you to monitor delivery progress in real time.

6. Fulfillment Information

All orders are processed and shipped directly from our warehouse to ensure fast and reliable delivery.

Warehouse & Fulfillment Address:
Florida Warehousing and Storage
7825 Ellis Rd Unit B
Melbourne, FL 32904
United States

Orders are carefully packed and dispatched from our fulfillment center to provide efficient shipping and a smooth delivery experience for our customers across the United States.

7. Taxes & Duties

  • Applicable sales taxes are calculated at checkout
  • No additional customs duties are typically expected for U.S. deliveries

8. Delivery Delays

Delivery times are estimates and may be affected by external factors such as:

  • Weather conditions
  • Carrier delays
  • High seasonal demand
  • Logistics disruptions

Please allow up to 15 days from shipment date before reporting a missing order.

9. Damaged, Lost, or Missing Orders

If your order arrives damaged, incomplete, or is missing:

  • Contact us within 7 days of delivery
  • Include order number and photos/videos (if applicable)

We will review your case and provide a suitable resolution.

10. Delivery Requirements

  • We ship only to physical addresses within the United States
  • PO Boxes are not supported

11. Return-to-Sender Policy

If a package is returned due to:

  • Incorrect or incomplete address
  • Failed delivery attempts
  • Customer unavailability

We will contact you once the package is received.

12. Contact Information

Customer Service Opening Hours:

  • Monday to Friday: 09:00 AM – 06:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: Eastern Standard Time (EST)

🕒 Response Time: We respond within one business day.