Last updated: April 17, 2026

This Privacy Policy explains how ONESMARTWAY (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit https://onesmartway.com (the “Site”) or use our services.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Information We Collect

Information You Provide Directly

  • Name, email address, phone number, and shipping/billing address
  • Order and transaction details
  • Account login credentials (if applicable)
  • Communications with customer support

Information Collected Automatically

  • IP address, browser type, and device information
  • Cookies and tracking technologies
  • Website usage data and analytics

Information from Third Parties

We may receive information from:

  • Payment processors
  • Shipping and fulfillment partners
  • Marketing and analytics platforms

How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Send order updates and service-related communications
  • Improve website functionality and user experience
  • Send marketing communications (where permitted)
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience
  • Analyze traffic and performance
  • Personalize content and advertisements

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

Sharing of Information

We may share your personal information with:

  • Service providers (payment processing, shipping, hosting)
  • Analytics and marketing partners
  • Legal authorities, when required by law

We do not sell personal information. However, certain data sharing for advertising purposes may be considered “sharing” under California law.

Your Privacy Rights (California Residents)

If you are a California resident, you have rights under the CCPA/CPRA, including:

  • The right to know what personal data we collect and how it is used
  • The right to request deletion of your personal data
  • The right to opt out of the sale or sharing of personal data
  • The right to non-discrimination for exercising your rights

To exercise your rights, contact us at support@onesmartway.com. Identity verification may be required.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

International Data Transfers

Your information may be processed and stored in countries outside your place of residence, including the United States, in accordance with applicable data protection laws.

Contact Information

Customer Service Opening Hours:

  • Monday to Friday: 09:00 AM – 06:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: Eastern Standard Time (EST)

🕒 Response Time: We respond within one business day.